This Privacy Policy explains how Etqan Global Positioning System (“Etqan”, “we”, “us”) collects, uses, and protects information when you use our website, tracking platform, mobile access, and related GPS services in the United Arab Emirates.
Who we are
Etqan provides GPS fleet tracking, monitoring hardware, installation, and platform access for vehicles and assets in the UAE. Our website (including etqanuae.com and this site) and our tracking systems are operated for business customers and authorised users.
You can contact Etqan Global Positioning System at info@etqanuae.com, +971 50 398 1865, or our Sharjah office at Al Majaz 2, Corniche St, Business Tower, Office 3103.
Information we collect
The information we collect depends on how you use our services:
- Contact details you send us: name, company, phone, email, fleet size, and message content from demo or WhatsApp requests.
- Account details for the tracking platform: login identifiers, role (for example manager or supervisor), and account activity needed to provide the service.
- Vehicle and asset data processed for customers: location, trips, ignition/status, alerts, and — where you have ordered them — fuel, temperature, tyre, or similar sensor readings.
- Technical data: IP address, browser type, device type, and pages visited on this website, including cookies described in our Cookie Policy.
How we use information
We use information to provide and improve Etqan services, including:
- Responding to enquiries, demos, installation scheduling, and support.
- Operating live tracking, history, alerts, and reports for authorised customer accounts.
- Billing, contract administration, and customer communications.
- Security, fraud prevention, troubleshooting, and service quality.
- Meeting legal, regulatory, and lawful requests applicable in the UAE.
Tracking and location data
GPS and sensor data belongs to our business customers’ operations. We process it to deliver the service they have purchased. Customers are responsible for informing drivers, staff, or other affected people where required by their own policies and applicable law.
We do not sell personal data. We do not use customer fleet location data for unrelated advertising.
Sharing of information
We may share information with:
- Service providers who host platforms, send messages, or support installation — only as needed to deliver Etqan services.
- Authorities when required by UAE law or a valid legal request.
- Professional advisers under confidentiality, for example for legal or accounting purposes.
Storage and retention
We keep information for as long as needed to provide the service, meet contracts, resolve disputes, and meet legal record-keeping duties. Tracking history retention follows the product settings and the agreement with each customer.
Security
We use reasonable technical and organisational measures to protect accounts and data in transit and at rest. No online service is completely risk-free. Please keep logins confidential and tell us promptly if you suspect unauthorised access.
Your choices
You may ask us to update contact details, or — where you are the account owner — to discuss access, export, or deletion in line with your contract and UAE law. Platform users should contact their company administrator first for account-level requests.
Children
Our website and tracking services are intended for business and adult users. We do not knowingly collect personal data from children for marketing.
Updates
We may update this policy when our services or legal requirements change. The “Last updated” date at the top of this page will change when we do. Continued use of the site or services after an update means you should review the new version.